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FAQs

ONLINE ACCOUNT

DO I NEED ACCOUNT TO PLACE AN ORDER?

No, you can use our quick and easy Guest Checkout if you're in a rush and don't want to log in. Obviously we think it's best to log in so you can keep a record of your purchases, but the choice is entirely yours. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

WHAT HAPPENS IF I FORGET MY PASSWORD?

Don't panic! You can easily request a new password by clicking on "Forgot your password" on the login page. Your password will automatically be sent to your email address. We strongly recommend you login to your account and change your password immediately once we have sent it to you.

ORDERING

WHERE IS MY ORDER?

Once your order has been dispatched, you will get an email to let you know your order is on the way.

CAN I CANCEL MY ORDER?

Once you have placed your order and it has been confirmed, the process of sending out your order and charging your card is very swift and we are rarely able to intervene before this is completed. The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy.

I’M MISSING AN ITEM FROM MY ORDER

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything. If an item is missing, please contact our Customer Care team at customercare@veermode.com with the order number and the missing item's name and code. We will resolve the issue for you as quickly as we can.

PAYMENT

HOW DO I PAY FOR MY ORDER?

Payment for Goods ordered online must be made through our website using a credit or debit card Visa, Visa electron, MasterCard, Maestro, Switch, Solo, and American Express or via a PayPal account. No other method of payment is accepted. Payment will be debited from your credit or debit card at the time of preparing your Goods for despatch.

HOW SAFE IS IT TO PAY?

To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the internet. We take the security of your transaction very, very seriously. All online purchases take place in a safe environment using the latest security technology to protect all of our customers. We encrypt your credit card information to ensure your transactions with us are private and protected whilst online. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Our website provider is a Level 1 service provider, assessed independently and found to be compliant with the Payment Card Industry (PCI) Data Security Standards (DSS) endorsed by Visa, MasterCard and other leading card brands. Please see our full Terms and Conditions for further details.

DELIVERY

HOW LONG WILL IT TAKE TO DELIVERY MY ORDER?

For Standard Delivery you can expect your order within 7 to 14 working days, please allow 15 working days before you contact us; please note full tracking is not available on every service. You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier. Deliveries are made Monday to Friday between the hours of 8am and 6pm (except Bank Holidays). We cannot specify a time for the delivery. Deliveries to more remote areas may carry an additional delivery charge. Products cannot be delivered to PO Boxes. Please be aware that certain countries outside the EU charge an import duty tax on goods over a certain value. Please check with your local government as to the value of this tax as you will not be allowed your parcel until the fee is paid. It is important to us at veermode.com that your goods arrive safely and securely, therefore where possible our International Parcels are sent via Royal Mail and their associated partners.

RETURNS

HOW DO I RETURN MY ORDER?

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, garments received after the 14 days will not be accepted. Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. You will be liable to pay the cost of returning unwanted items back to us. Veermode is happy to provide a full refund or process an exchange for items returned in accordance to this policy. We reserve the right to refuse a return that does not abide by the policy above. In cases where the returns policy has not been followed, we are unable to process a refund or exchange nor can we send the item back to you.

EXCHANGE

CAN I EXCHANGE MY ORDER?

Yes, but will be processed subject to stock availability, if an item is unavailable at the time your return is processed, a refund will be processed. Veermode is not able to reserve items requested for exchange, nor can we process exchanges to a set deadline. If a discount was applied to the original order, this discount will be reflected in the exchange order. Delivery is not charged on exchange orders.
SHIPPING

Destination Shipping Type Cost Shipping Time
 

United Kingdom

 

 

Standard Delivery

 

£3.99, on orders under £50

 

3-5 working days

 

Standard Delivery

 

FREE, on orders over £50

 

3-5 working days

 

Europe

 

Standard Delivery

 

£6.99

 

5-7 working days

 

Rest of the world

 

Standard Delivery

 

£19.99

 

7-14 working days