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TERMS AND CONDITIONS

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. These are the terms and conditions which apply to your purchase of clothing, accessories and other goods (“Goods”) from the Veermode website at www.veermode.com (the “Website”).

The Website and Goods are provided by Veermode Ltd, a company registered under the Companies Acts (Company Number 10800447) and trading as Veermode (“Veermode”, “we”, “us”, “our”). Our registered office is at 21 Upminster Road South, Rainham, Essex, RM13 9YS.

When we refer to “you” and “your” we mean the user of the Website whether or not the person is purchasing Goods from our Website (“User”). These are the terms and conditions (“the Terms and Conditions”) which relate to your use of the Website and any purchase of Goods you make from the Website.

USE OF THE WEBSITE

In using the site you agree that you:

  • will provide true, accurate, current, complete and non misleading information on any registration form or as otherwise reasonably requested by Veermode
  • will not disclose any unauthorised, false or fraudulent details
  • will not post, transmit or otherwise disseminate any information on or via the website which is or may be harmful, vulgar, obscene, defamatory, harmful, tortuous, racist or otherwise illegal or offensive
  • will not post, transmit or otherwise disseminate any materials that infringe the proprietary rights of any third party including intellectual property rights and rights of privacy

REGISTRATION, SECURITY AND LIMITATION OF USE

You must be aged 18 years or over and have completed our registration process before you can make purchases from the Website. You must ensure that the personal details which you are required to provide when you register on the Website or at any other time are accurate, current and complete in all respects and you must inform Veermode immediately of any changes to that information by updating your personal details either on the Website or by contacting our Customer Services Department. By registering your details with us, you agree to receive email communications from us. You may unsubscribe at any time.

When you register on the Website you will asked to enter a password of your choice. This must be kept confidential. We recommend that you change your password regularly by editing your personal details on the Website or by contacting Customer Services. You are responsible for maintaining the confidentiality of your password. If you know, or suspect that another person knows your password, you must notify us immediately by contacting Customer Services. We will not be liable to you or any other person for loss or damage which may arise as a result of any failure by you to protect your password. You may not use the Website for any unlawful or unauthorised purpose, including without limitation, in the following ways:

  • distributing any unlawful, libellous, abusive, threatening, harmful, obscene, or otherwise objectionable material
  • transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice. Gaining unauthorised access to other computer systems interfering with any other person’s use or enjoyment of the Website

If Veermode has any reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or may suspend your use of the Website.

PLACING ORDER

You may purchase certain goods online at www.veermode.com. Please see our Delivery information for details of delivery charges and restrictions. The delivery times given are estimated and from time to time may be affected by events outside our control, for which we will not be responsible.

In order to make a purchase you will need to check out as guest or set up an account. We will ask for personal information in order to set up the account and you agree to provide accurate, current, complete and non misleading information. Our Privacy Policy outlines how this information will be collected and managed. By placing an order online you make an offer to purchase in accordance with these Terms and Conditions. We will acknowledge receipt of your order both online and via an email order confirmation but this does not constitute our acceptance of your offer to purchase. Your offer has been accepted only when we have confirmed that the order has been dispatched.

You can return items within 14 days of receipt. Please see our Returns Policy for exclusive, conditions and method of return.

PRODUCT AVAILABILITY

The supply of Products to you is subject to availability of those Products. Veermode reserves the right to withdraw Products from sale without any notice. If the item you have requested is not available we will try to provide you with a suitable alternative product, matching your original choice as closely as possible.

PRODUCT INFORMATION

We always aim to ensure that all details, descriptions and prices appearing on this website are accurate, but from time to time errors may occur. While we try to accurately represent the colour of an item in our photography representation of the item may be affected by the settings of the computer on which it is viewed.

Where we have made an error in the price of an item on our site we reserve the right to withdraw this item from sale at this price and present it at the correct price. If you have placed an order at the incorrect price, we will inform you of the error and give you the opportunity to confirm your order at the correct price, or cancel the order.

All items sold are subject to availability and while every effort is made to fulfil your order, products turn over very quickly and on rare occasions the item you require may not be available although you have received a confirmation of your order. We will advise you by email if we have to cancel your order for this reason, and no payment will be taken.

PRICING

Details of the total price, and the total amount debited from your credit/debit card, will be sent by e-mail confirmation once your order has been processed. Where applicable, your order may be subject to a delivery charge.

We reserve the right to change prices without prior notice and to refuse any transactions. However, this will not affect orders that have been accepted. The total cost of your order is the total final price of the Products ordered plus any applicable delivery charge as set out on the Website. All prices quoted are in British (Sterling) Pounds.

PAYMENT

The total price includes product price and delivery costs. Any additional charges are clearly displayed where applicable and included in the total cost. If you are paying by credit or debit card, we will charge card upon receiving your order to settle the transaction. Goods will not be despatched until the card has been charged.

CANCELLATION, RETURNS AND REFUNDS

Once you have placed your order and it has been confirmed, the process of sending out your order and charging your card is very swift and we are rarely able to intervene before this is completed. The good news is if you do find you have placed an order you no longer require, our returns process is quick and easy.

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, garments received after the 14 days will not be accepted. Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. You will be liable to pay the cost of returning unwanted products back to us. Veermode is happy to provide a full refund or process an exchange for items returned in accordance to this policy. We reserve the right to refuse a return that does not abide by the policy above. In cases where the returns policy has not been followed, we are unable to process a refund or exchange nor can we send the item back to you.

Please allow 14 working days from the receipt of a returns parcel for us to process your return. A refund is processed back to the original payment card. Once a refund is processed, the transaction is subject to the time frame of your Card Issuer or Bank and is outside of our control. The initial delivery charge will only be refunded on occasions when the item received is faulty or damaged or the wrong items were sent. In all other cases, you will be refunded the value of the items less the delivery charge. If a discount was applied to the original order, the adjustment will be reflected in your refund.

SHIPPING

Our delivery charges are as follows;

Destination Shipping Type Cost Shipping Time
 

United Kingdom

 

 

Standard Delivery

 

£3.99, on orders under £50

 

3-5 working days

 

Standard Delivery

 

FREE, on orders over £50

 

3-5 working days

 

Europe

 

Standard Delivery

 

£6.99

 

5-7 working days

 

Rest of the world

 

Standard Delivery

 

£19.99

 

7-14 working days

Deliveries are made Monday to Friday between the hours of 8am and 6pm (except Bank Holidays). We cannot specify a time for the delivery.

Deliveries to more remote areas may carry an additional delivery charge.

Products cannot be delivered to PO Boxes.

Please be aware that certain countries outside the EU charge an import duty tax on goods over a certain value. Please check with your local government as to the value of this tax as you will not be allowed your parcel until the fee is paid.

It is important to us at veermode.com that your goods arrive safely and securely, therefore where possible our International Parcels are sent via Royal Mail and their associated partners.

For Standard Delivery you can expect your order within 7 to 14 working days, please allow 15 working days before you contact us; please note full tracking is not available on every service.

You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.

DISCLAIMERS

The services provided by Veermode do not include the provision of computer or other equipment required for accessing the Website.

We shall not be liable for any telephone or other costs that you may incur in accessing the Website. Although Veermode aims to offer you the best possible service, and makes every effort to ensure that the Website is free from viruses or defects, we cannot guarantee that the Website services will always meet your requirements or be fault free. If a fault occurs in any of the Website services you should report it to Customer Services and we will attempt to correct the fault as soon as we reasonably can. We cannot guarantee that your use of the Website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website and to screen out anything that might damage it. We shall not be liable to any person for any loss or damage that may occur in relation to computer or other equipment as a result of using the Website. We cannot guarantee a continuous, uninterrupted Internet presence especially where maintenance, repairs, modifications or upgrades to the Website have to be carried out, or in circumstances beyond our control. We reserve the right to alter or withdraw the Website at any time without notice. We reserve the right to terminate your ability to shop via the Website if your conduct is found to be inconsistent with these Terms and Conditions or on any other reasonable grounds. On termination you must immediately stop using the Website.

The Website is directed solely at residents of the United Kingdom (England, Scotland, Wales and Northern Ireland). We make no representation that the purchase or use of any of the Products is appropriate or legally permitted elsewhere. To the fullest extent permitted by law, we disclaim all warranties (express or implied) as to the accuracy of information contained in any of the material on the Website and we shall not be liable to any person for any loss or damage arising from the use of any of the information contained in any of the materials on the Website. To the fullest extent allowed by applicable law, you agree we shall not be liable to you/or any third party for any delay in delivery, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data nor for any special indirect or consequential or incidental damages or any other costs expenses or other claims whatsoever that arise out of or are related to the Website or the Products. Certain links on the Website lead to other websites that are not under our control. When you activate this kind of link you will leave the Website, and we will not accept any responsibility for any material on any website which is not under its control. The content of all advertising and or sponsorship material on the Website is the responsibility of the relevant advertiser and/or sponsor. We will not be responsible for the accuracy or otherwise of any such material on the Website. We will not be responsible for any breach of these Terms and Conditions that is caused by circumstances beyond our control. We do not make any promise that materials on the Website are appropriate or available for use outside the United Kingdom, and accessing the Website from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Website from outside the United Kingdom you do so at your own risk and are fully responsible for ensuring compliance with local laws if and to the extent that local laws are applicable. Nothing in this Disclaimer section or elsewhere in these Terms and Conditions shall act to limit or exclude our liability for death or personal injury caused by the negligence of Veermode or its agents or employees. 

INTELLECTUAL PROPERTY RIGHTS

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Veermode and all other names, images, pictures, logos and icons identifying Veermode or its services are, unless otherwise stated, trademarks or trade names of Veermode in the UK and other countries.. All intellectual property rights in the design, content and arrangement of the Website (including its text and graphics, all software compilations or underlying source code, and all other material on the Website) are reserved to Veermode its affiliates or content and/or technology providers. You may print or copy parts of the Website in connection with ordering Products from us but you may not use any materials contained in the Website for any other purpose.

INDEMNITY

You agree to indemnify, defend and hold harmless Veermode directors, officers, employees, consultants, agents and affiliates, from any and all third-party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this website or your breach of these Terms and Conditions.

PRIVACY

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

CONTACT US

To contact us e-mail us on customercare@veermode.com

PROMOTIONAL OFFERS

If you return any item bought as part of a multi-buy discount offer, you will be refunded the full price of that item less the total discount given in the offer. For example: The offer is ‘Spend over £100 and get 50% off – You buy 2 items at £50, totalling £100 and pay only £50. If you then return 1 item at £50, we will refund you £0 (which is £50 minus the £50 discount). If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. If the value of your return is less than the amount discounted, you will not receive a refund.

COMPLAINTS

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please get in touch if you have any complaints or comments. If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform.